Returns & Exchanges
At Critical Hit Gaming, we want your gear to be a perfect fit for your next campaign. If you are not satisfied with your purchase, you may return your items within 30 days of delivery for a full refund or exchange.
Initiate Your Quest
Log into your account and select the order you wish to return to receive a prepaid shipping label and authorization form.
Secure the Loot
Place the unwashed and unworn apparel back in its original packaging with all tags attached to ensure a successful return.
Fast Travel to Post
Affix the return label to your package and drop it off at any authorized carrier location within 7 days of starting the request.
Claim Your Reward
Once our team inspects the items, we will process your refund to the original payment method or ship out your new exchange items.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing